Avisford Medical Group
North End Road, Yapton, Arundel, West Sussex, BN18 0DU Also known as: Yapton Surgery, Middleton Surgery
1,300
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Avisford Medical Group
2023-12-17
Person
4
5
0
17th December 2023
I saw the nurse for BP she was absolutely lovely and listened to me, having asked if there was anything else I needed that day. Now booked in for grief counselling.
However I did noticed two huge spiders in the corner behind the door.
Suggested improvements
I didn't know you offered grief counselling
Avisford Medical Group
2023-12-16
Person
3
5
0
16th December 2023
It is virtually impossible to get an appointment I usually don’t bother and wait until my symptoms are bad enough to go to a&e which is disgusting. I reacently went into the surgery in so much pain I was crying but no appointment was given. Once I was called by a paramedic in the surgery who said to me she didn’t know why she was calling me as I saw a doctor the previous day I said doctor said if symptoms worsened to call she was so rude I was frightened I went to a&e they said I was right to come in as my symptoms could have been due to sepsis when u get to see a doctor they are good but there is no chance most times which is very sad and worrying due to my age I may need a doctor more and I’m scared if I do they will not be able to see me
Suggested improvements
Given me an appointment first been more sympathetic and never use paramedics they have no customer care skills
5th January 2024
Response from Avisford Medical Group
" Thank you for your feedback, I am sorry to hear that things have not gone well on this occasion and I do you hope you are now recovered. We would very much like to investigate this further and would appreciate you contacting the surgery on (generic email address) to give us some more details. Many Thanks" Many Thanks Nichola Gasston Operations Manager Avisford Medical Group
9th January 2024
Response from Avisford Medical Group
Please find below our generic email addresw as this was omitted from the response - Avisford.info@nhs.net
Avisford Medical Group
2023-12-16
Person
4
5
0
16th December 2023
Gave bloods with appt resheduled within same day
Avisford Medical Group
2023-12-16
Person
4
5
0
16th December 2023
Great service in before appointment time very friendly clinician made me feel comfortable
Suggested improvements
Nothing … keep up the good work
Avisford Medical Group
2023-12-15
Person
4
5
0
15th December 2023
Happy with surgery.
Dr spear excellent doctor
Suggested improvements
Everything was fine
Avisford Medical Group was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Avisford Medical Group: http://iwgc.net/eb64k