Avisford Medical Group

Avisford Medical Group 2024-08-22 Person 4 5 0

It takes a long time before you actually speak to someone on the phone

Have shorter waiting times. I know you are doing your best but without further investment into the health service, I am not sure what you can do better. All staff are extremely helpful

Avisford Medical Group 2024-08-22 Person 3 5 0

I called and was on hold for 1 hour, when I spoke to the receptionist I was placed on hold for a further 10 minutes while she spoke to the doctor. I was seen the following day but because I was only having ECG and BP no other examinations were done, due to the results being normal I now have to go through the whole process again to make an appointment to see a doctor

Allow me to have an appointment with a doctor after my results without having to call again, it would have made sense to schedule the appointment straight after my ECG and BP appointment

Avisford Medical Group 2024-08-22 Person 5 5 0

Appointment given within 5 days of asking.

Nothing to add.

Avisford Medical Group 2024-08-21 Person 3 5 0

When the appointment was made, I requested an annual review of both of my conditions, when I attended only one was performed, I had to make a 2nd appointment.

Telephone receptionist should learn how to listen

Avisford Medical Group 2024-08-21 Person 4 5 0

I only saw a nurse for holiday vaccinations

Na