Avisford Medical Group

Avisford Medical Group 2024-03-19 Person 2 5 0

The receptionist didn’t tell me that my blood test was actually due in May and not March, that was after waiting more than half an hour on the phone which I think is unacceptable. I would like to be able to book an appointment online as I find it very frustrating to wait interminably on the phone. Even if they say what number you are in the queue it can still take an age . I actually gave up waiting the day before as it was taking too long and I had things to do. The person I saw was very efficient and when I questioned why I wasn’t told it was May she said that they have an extra 14 thousand patients to see! Mind blowing!

Actually look up people s notes to confirm dates of tests, which would have saved me a trip and given someone else an appointment. Introduce an online booking system.

Avisford Medical Group 2024-03-19 Person 2 5 0

A long time waiting to speak to receptionist..28th in queue, despite ringing at 8.30 precisely. No doctors appointments left, so I saw the nurse. She was very helpful and professional. The receptionist who I spoke to regarding a travel claim was quite abrupt and seemed to contradict what the nurse had told me.

Improve the appointment system

Avisford Medical Group 2024-03-19 Person 4 5 0

If I knew what this relates to, I would

Ditto

Avisford Medical Group 2024-03-19 Person 4 5 0

Long wait time on telephone

Not sure

Avisford Medical Group 2024-03-19 Person 4 5 0

Receptionist are always friendly and act in a compassionate manner. All doctors, nurses and the midwife I have received care from at the practice have always been brilliant and I have always felt listened to. I think all the team and Avisford at both the Yapton and Middleton site are outstanding in the care and service they provide.

Sometimes it can be difficult to get through to the practice on the phone but I recognise this is due to high volume of callers as most of not all GP practices in the country are over subscribed.