Avisford Medical Group

Avisford Medical Group 2024-09-05 Person 4 5 0

It's really hard to get through to get an appointment but the nurse I saw was wonderful. Really kind and gentle and full of good information

None

Avisford Medical Group 2024-09-05 Person 5 5 0

I was told when I made the appointment that I would be getting a telephone call from the nurse to arrange coming into the surgery. Then when I got the text I was asked to go to the surgery for my appointment, not a phone call. The receptionist said it was an appointment for a phone call but as I was there I could go through and speak to her, which was very kind and helpful. Then I was offered my injections I need for travelling there and then. All very good but I’m confused as to why that wasn’t the case in the first place.

Same as above

Avisford Medical Group 2024-09-05 Person 1 5 0

The phone wait is extraordinarily long (in excess of 45 mins) and the ‘call back’ doesn’t always activate. Although I went to the wrong surgery (for which I was extremely apologetic), the receptionist at Yapton was unhelpful when I asked her to let Elmer know about the mistake. Told me to try to go there or call them to advise them myself. And I’ve already said how difficult it is to get through by phone.

I was very upset at missing my appt and as being seen as a “no show” as I completely agree we should turn up or advise if unable. The Yapton receptionist could have made Elmer aware on my behalf, in a timely and helpful (for Elmer as well as myself) manner.

Avisford Medical Group 2024-09-05 Person 5 5 0

Had no problems

All ok

Avisford Medical Group 2024-09-05 Person 5 5 0

Always good.

All ok