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18th November 2023


The Receptionists are polite & sympathetic, using their initiative when Drs appointment not available, like putting me in touch with Shubi, out wonderful Pharmacist. Also they can sort out prescription glitches. Most Drs know their stuff, though I have recently had an inflamed involuted toenail diagnosed as an infection and been given unecessary anti biotics. Dr O'Farrell put this right by referring me to NHS Podiatry. They get 5 stars! 2 month wait reduced to 6 days. It is amazing how often I have got a same day face to face and been well looked after during painful bouts of recurring diverticulitis. Dr Sidney helped me a lot and Dr O'Farrell has watched the op I'm waiting for & is very re-assuring. In normal times the two Surgeries get nearly 5 stars & I'm very grateful to have them!

Suggested improvements
My only complaint would be about COVID times when all the sick people at Middleton were crowded into the low ceilinged porch, some with high temperatures that were refused to be seen, but fine to sit next to me. Meanwhile the high ceilinged waiting area was empty. That was a very bad arrangement.

Experience
Involvement
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Appointment