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16th November 2023


I really appreciate the clarity of when to call for what given on the phone lines. It seems the staggering of services over the phone makes it much easier to achieve what you're aiming for. I have always been able to get an appointment on the day if needed. The reception staff are always kind, friendly and caring and don't give off the same gatekeeper vibes I have experienced at previous surgeries. I had the most positive experience recently where the Doctor made the effort to be totally transparent and clear in thier communication and in explaining what would happen next.

Suggested improvements
Only thing that could have improved my experience would have to be given am estimation of a timeline around test results and referrals. But also I think I could have asked, so not a major negative.

Experience
Involvement
Cleanliness
Staff
Appointment