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30th April 2024


If you get straight on the phone at 8:30 there is always a long queue. Yesterday I went for a booked pneumonia vaccination at 12:25. The surgery was completely empty of patients, I waited 20 minutes before I was seen. Couldn't understand why this was so. So all the people in the queue on the phone have been seen by then ?! Just to say, I did wait patiently.

Suggested improvements
It would have been good to have been seen on time, as there was no one else waiting

Experience
Involvement
Cleanliness
Staff
Appointment