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Avisford Medical Group 2024-09-05 Person 4 5 0

Would have been better if staff had not to booked me in for ears micro suctioned when staff had known that this procedure can only be carried out at the hospital and a referral is needed, as only for perforated ear drum. This wasted everyone's time including my grandson who had travelled down from Dorking to take me for the procedure. As I do not have perforated ear drum and ear canal could not been seen clearly because of wax build up, the staff should have told me to book myself with the nurse for ear syringing. However the nurse did give me good advice when I turned up for something she could not perform. I managed to go somewhere else to have micro suction performed.

Staff should be trained to know which procedures can be performed at the surgery and which procedures cannot be performed.