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20th May 2024


I have waited a month to see the doctor this was then cancelled due to staff training. My next appointment was also cancelled. When I was phoning to make another one I was number 44 in the queue on the phone. I was eventually given one at the Yapton surgery but not with the doctor that I wanted to see.

Suggested improvements
I wanted the doctor to write a referral for me to use my Benenden health for a problem with my hand. I was told that I could book this myself and was given a written diagnosis. This was done incorrectly and now I have to speak to the doctor again which is just delaying things.

Experience
Involvement
Cleanliness
Staff
Rating not given.
Appointment