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9th September 2024


I had an appointment with a nurse for blood pressure, weight and blood tests I was invited to have this done through a text message. Unfortunately I was 5 minutes late and by the time I was let in ,as the door was locked it made the time tick to 7 minutes late. I apologised to the lady who came to the door. She asked who I was booked in with but I wasn't given a name. she took my date of birth and went off, coming back saying the nurse was too busy and to re.book, then showing me to the door. It was a shame the lady didn't show much empathy.

Suggested improvements
Nothing really....the lady may of been having an off day and I shouldn't of been late!

Experience
Involvement
Cleanliness
Staff
Appointment