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Avisford Medical Group 2024-01-03 Person 3 5 0

When I requested the appointment the receptionist was immediately negative informing me that all the on the day appointments had gone and as it wasn’t an emergency she couldn’t give me any appointments. I patiently asked her when the next actual doctor appointment would be and she reluctantly looked at the appointment book and said I could have one later that week (which I didn’t take as I was at work) or 3 weeks later, which suited me better.

All the front end staff need training in being more positive and helpful especially on the telephone. Knowing that you are going to meet hurdles puts people off seeking medical attention when they need it.