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Avisford Medical Group 2024-03-19 Person 2 5 0

The receptionist didn’t tell me that my blood test was actually due in May and not March, that was after waiting more than half an hour on the phone which I think is unacceptable. I would like to be able to book an appointment online as I find it very frustrating to wait interminably on the phone. Even if they say what number you are in the queue it can still take an age . I actually gave up waiting the day before as it was taking too long and I had things to do. The person I saw was very efficient and when I questioned why I wasn’t told it was May she said that they have an extra 14 thousand patients to see! Mind blowing!

Actually look up people s notes to confirm dates of tests, which would have saved me a trip and given someone else an appointment. Introduce an online booking system.