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Written by a private patient
30th June 2021


Following a serious car accident back in 1995, my right femur was pinned and the head of the pin was housed in my right hip for almost two years - after which it was removed. As the years passed, my right hip began to remind me of this old injury and eventually, by my late 60s, I was in increasing pain and my mobility was so restricted that I had no quality of life. By 2019, my life was just a living hell, but with the onset of the pandemic, I could not obtain any treatment under the NHS and, due to various medical conditions (most of which originated from the car accident) I was not eligible for private medical insurance - hence self funding was my only option. Due to my underlying medical conditions (in particular Chronic Kidney Disease) any surgery I need has to be undertaken in a hospital with the facilities (namely ICU and dialysis units) to deal with any potential complications. I live in Gloucestershire and after paying TWO lots of fees for consultations, scans and X-rays with two different consultants in my area, I was refused treatment because the NHS hospitals had closed their doors to private patients and the private hospitals where these consultants were registered did not have the necessary facilities. So after wasting a huge amount of time and money, I contacted HCA and arranged a telephone consultation with Mr. Shah. Mr. Shah responded with empathy, honesty and reassurance. He pro-actively acknowledged the implications of my co morbidities and, whilst he did not under estimate the potential risks, I felt confident that he and the team at the London Bridge Hospital were equipped to deal with my situation. My consultation with Mr. Shah inspired my trust and gave me new hope. After X-rays and scans, Mr. Shah confirmed that I needed a total right hip replacement and I made the decision to arrange this operation at the London Bridge Hospital on a self funding basis. I have to say that this is where I began to feel nervous again as the administration and, especially, the arrangements for the pre-op assessment left much to be desired. This was all down the the Hospital and it had nothing to do with Mr. Shah, but it did undermine my confidence. However, as soon as Mr. Shah learned of the problems, he sent me the most reassuring e-mail which restored my trust. My surgery was completed on 26/04/2021, with no complications and I was even discharged a day earlier than anticipated. Prior to the operation, I had an apparent leg length discrepancy of over 3 inches, but Mr. Shah miraculously managed to correct this to a differential which is so slight it is barely noticeable. So I am no longer rocking form side to side when I walk - although until I have rebuilt and rebalanced my muscular strength, I find it more comfortable to walk with a stick for the time being. I have the separate issue of a VERY large abdominal hernia (following surgery to repair a perforated stomach in 2019) and until that is repaired, my mobility will still be compromised, but I am no longer in pain, I am able to drive - and the surgical scar has healed brilliantly. I feel that I have been given a new lease of life and it is all thanks to Mr. Shah. As the saying goes, not all heroes wear capes - my hero wears scrubs!

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