Mr Simon Ellis was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Reviews
Recommend
Trust
Listening
Mr Simon Ellis
2021-11-25
Person
4
5
0
25th November 2021
Unfortunately although Mr Ellis was very professional his office were the opposite in fact they were non cooperative and extremely rude (Hannah) explained to me that it is not her policy for her department to speak to the insurance company to discuss treatments.
The problem is the insurance company had already spoken to another colleague of Hannah the previous day and was told that they would get back to Axa after they had made further enquiries.
As neither party bothered to call each other it was left to me to me to to again contact Hannah and was told that it was not her place to follow up the situation.
As a private patient it is extremely concerning that having paid a large amount of money for the original consultation I am then expected to chase people who are not really that interested in doing there job.
9th January 2022
Response from Mr Simon Ellis
Thank you for leaving your feedback. I appreciate the frustration particularly where one's health and well-being are concerned. I am very sorry that you have come away with this impression of the team who look after my practice, in particular Hana. They all strive very hard to manage every patient's expectations however dealing with the insurance companies can be very difficult indeed particularly with GDPR requirements as a third party. I have discussed the events with Hana and the team and moving forward. Kind regards Simon Ellis
Mr Simon Ellis
2021-11-23
Person
5
5
0
23rd November 2021
I was made very confident with the dr the operation went well I must say I was so nervous the only thing I might have is when you go home getting into our motor was so painful it might help to recommend a strap under the foot of the operated knee this would have made life so much easier because this was the worst bit thankyou
Mr Simon Ellis
2021-11-19
Person
5
5
0
19th November 2021
Even though I haven’t had my knee replacement yet, my first impression was excellent. Mr Ellis listened to me and reassured me in all aspects of the surgery. His experience is obvious and this reassurance is just what I wanted. He is very approachable and friendly and puts you at ease. I also received a full , detailed report of my appointment within two days. Excellent.
Mr Simon Ellis
2021-11-19
Person
5
5
0
19th November 2021
Mr Ellis has a great team who have carried out both of my knee replacements. I found Mr Ellis took great care of me from the first consultation to the last one. He is very professional and thorough in all his work. He is friendly and supportive of all Sent to meet him. I have had several comments from health professionals as to neatness of my scars. I am very grateful to him and his team at Kim's hospital. Thank you
Mr Simon Ellis
2021-11-11
Person
5
5
0
11th November 2021
I have received treatment and care from Mr Ellis on several occasions and, as usual, my recent surgery and experience was excellent.
Specialises in
- Orthopaedic and Trauma Surgery
Profile
Mr Simon Ellis is one of the South East's leading knee surgeons. He has over 25 years’ experience as a consultant based in Kent. Simon has a very simple but important mission statement "I give the same quality of care to my patients as I would want my family and friends to receive". Simon prides himself on communication. He believes that listening, explaining knee problems in understandable terms and ensuring that patients have all the information needed to make their own management decisions is essential. Simon was awarded a Certificate of Excellence for care from iWantGreatCare early in 2019. His reviews have continued to reflect the values he strives to achieve.
Simon's base is now the Spire Alexandra Hospital, Walderslade where he is able to cover most areas of Kent. Simon specialises in knee sports injuries which include meniscal and ligament issues as well as the management of knee arthritis.
Simon was appointed as the Medical Advisory Committee chair at the Spire Alexandra Hospital in March 2020 a role within the management team to oversee the quality of care in the hospital.
Whether you are insured, self funding or referred by your general practitioner through the NHS electronic referral scheme - availability is no issue and Simon, supported by his practice management team at KMS Professionals, will ensure that your knee problem is sorted as quickly as possible.
You can make an appointment to see Simon by contacting Hana, his practice manager or his team by telephone on 01622 620920 or by email simonellis@kentmedical.co.uk.
Nearest Orthopaedic and trauma surgeons
(57)
(1)
(2)
(756)
