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Mr Simon Ellis
2017-12-19
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Written by a carer
Written by a carer 19th December 2017
My 17 year old son had a knee injury and needed key hole surgery to tidy up the cartilage and wash it out. Mr Ellis made Lewis feel calm and comfortable. He explained everything that was going to happen before, during and after the operation. We were looked after all the time we were in their care. Thank you for taking care of my baby. Sandra & Lewis Hearn
19th December 2017
Response from Mr Simon Ellis
Thank you so much for your feedback. Explaining things in terms which are understandable is the key in my experience and goes such a long way to helping calm the situation. With kind regards Simon Ellis