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Mr Simon Ellis 2020-05-05 Person 5 5 0

May 2020 saw my third contact with Mr Ellis. I’ll never forget this kindness and understanding of a situation I found myself in three years ago. I had a fall on ice in the garden, my left knee was a mess. The following day, my daughter in South Africa was bitten by a snake and was in ICU. My knee was so bad that the airlines would not allow me to fly without getting the OK from a doctor. I remember Mr Ellis saying to me ‘You need to be with your daughter and it’s my job to make sure that happens’ and he literally pulled out all the stops and worked miracles to get me fit enough to travel, albeit on crutches but at least I was able to reach my daughter. This month I had need to contact Mr Ellis again. It was a Sunday but I emailed him in desperation, feeling very scared and in pain but due to the Covid 19, was unsure who to go to for help. This lovely gentleman took the time at 23:15 to reply to my email and follow that up with a telephone conversation in the morning. He then put in place the motions for ensuring I was seen in hospital immediately. Mr Ellis is the one person I trust implicitly with my messed up knees! His manner and professionalism and understanding is one in a million.