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Mr Simon Ellis
2021-11-25
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Written by a private patient
Written by a private patient 25th November 2021
Unfortunately although Mr Ellis was very professional his office were the opposite in fact they were non cooperative and extremely rude (Hannah) explained to me that it is not her policy for her department to speak to the insurance company to discuss treatments.
The problem is the insurance company had already spoken to another colleague of Hannah the previous day and was told that they would get back to Axa after they had made further enquiries.
As neither party bothered to call each other it was left to me to me to to again contact Hannah and was told that it was not her place to follow up the situation.
As a private patient it is extremely concerning that having paid a large amount of money for the original consultation I am then expected to chase people who are not really that interested in doing there job.
9th January 2022
Response from Mr Simon Ellis
Thank you for leaving your feedback. I appreciate the frustration particularly where one's health and well-being are concerned. I am very sorry that you have come away with this impression of the team who look after my practice, in particular Hana. They all strive very hard to manage every patient's expectations however dealing with the insurance companies can be very difficult indeed particularly with GDPR requirements as a third party. I have discussed the events with Hana and the team and moving forward. Kind regards Simon Ellis