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Mr Rob Pollock 2020-03-25 Person 5 5 0

After almost two frustrating years looking for a solution to my knee problem, I was referred to Mr R C Pollock by the wonderful Mr Jig Patel. Mr Pollock really seemed keen on getting me back to playing the game I love. He diagnosed the problem and took me through the next steps, confident I'd make a full recovery. Incredibly reassuring to hear as I was starting to lose hope. In terms of my experience with his background staff, I felt improvements could be made on the NHS side of things. I understand the health service is under a lot of pressure, but more needs to be done to keep patients informed as I felt in the dark a lot of the time. Not hearing back from admin staff at RNOH or getting confirmation from the scheduler a day before my surgery with very little information on pre-op preparation etc, didn't make for a great experience. With that said, I have to commend Frankie, his PA at Spire Bushey Hospital (private arm), who really went above and beyond to chase up and push my case through when things got stuck in the NHS pipeline. Without her, I doubt I would've got treatment when I did. It's things like this you really appreciate and is a great example of providing great care. I also have to shout out the team of nurses, porters and patrons in Jackson Burrows ward. Led by the industrious Sherene Bascoe (who was amazing), despite being short of staff, really looked-after me before and after surgery. I applaud the effort they put in every time they work to ensure patients are safe and well looked-after. Thanks again - now time to recover.