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Mr Khaled M Sarraf 2019-08-27 Person 5 5 0

I have met Mr Khaled Sarraf before when he did a hip replacement for my husband and he not only answered any questions my husband had but he was also very kind to me. I found he had great patients and listened to what had to say and answered what I wanted to know which I found very reasuring. This time round it is me that needs his help. I met him in clinic and he remembered my husband and myself. After shaking hands with us both and saying hello and how are you I told him my story of what had happened to me.He was very kind and was sorry what had happened to me. He did the normal tests that needed to be done and sent me for an xray and after reading my results he then discussed what was to be done. There was two ways I could go with the treatment he explained them both to me and we came to the conclusion together. He made me so comfortable that I felt I had known him for years and there was nothing I felt I couldnt ask him. I was very surprised at how efficient how the clinic was run. I didnt have to wait for ages for my appointment I was called on time or even before. I found that everyone working in the department were smiling and helpful and it was a very nice atmosphere. It has been my experience that this comes from the top, if the doctors are happy it passes on to the rest of department and that is very nice after all we are there because there is some thing wrong with us and and it is a worry so it is nice to see smiling faces it tends to relax you. I have thought about improvements and really the only one I could say is the metals chairs are not as comfortable as the leather chairs with arms.