Share review of Mr Surjit Lidder

Mr Surjit Lidder 2016-10-31 Person 4 5 0

Attended the Day Surgery Unit at the KCH Canterbury for left knee arthroscopy and received great care from KCH but now confused? At my initial out patient appointment at the WHH Ashford when I saw a different doctor working under consultant Mr M.C Oliver it was explained to me that the arthroscopy was part of the diagnostic process and that further treatment may be required. On the 4th May 2016 attended KCH for the arthroscopy which was duly carried out by Mr Lidder and then attended a follow up appointment with him about a month later and was assured that if I continued to be in any pain or discomfort to contact orthopaedics to make a further appointment. Some five or six weeks later and still in considerable pain and discomfort I tried to book myself back to find that I had been discharged from Mr Oliver's/Mr Lidder's care and I would now have to be treated as new patient, meaning going back my G.P for another referral and having to wait a great deal longer to be seen again. That paragraph is an understatement because communications by phone with the trust are anything but easy and getting through the automated system and finally getting to speak to a human being I found very frustrating together with being given wrong information in the first place. So here I am still in pain and discomfort, still waiting for another out patient appointment in the mean time cannot sleep comfortably and cannot run my business properly. I also found Patient Liaison a total waste of time because they do not respond to emails despite me giving them an update. Improvements. 1. Simplify the telephone system. 2. Monitor voice mail input because most of the time staff do not respond to them. 3. My Discharge Notification given to me on the 4th May. Was that just a discharge notice from the KCH Day Surgery unit or from Mr Olivers/Mr Lidder's care? 4. WHEN AM I GOING TO GET MY NEXT APPOINTMENT.