Dr Shanker Vijayadeva was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

 

Reviews

 
Recommend
Trust
Listening
 
Page 82 of 124
 
Written by a patient at Cloister Road Surgery
3rd September 2018


Dr Vijay did listen to what I had to say about my ear pain and checked my good ear and then the bad ear. I feel he was racing against the clock and at times when I was explaining he didn’t make eye contact. I felt at this point he could have stopped reading my notes and listened to what I had to say. Although he was not rude or abrupt I felt he only stopped to make eye contact when he wanted to say that I should not use cotton bud without being hypocritical he said which I totally agree! However I still felt his suggestion that the antibiotic should be taken if the pain was still lingering even after using the nasal spray (which was to help unblock my nasal blocks at night and also help rid off fluid in the ear) did not resolve the throbbing pain and the severity of it. May be a ear drop would have helped resolve the throbbing head and ear pain I’m enduring right now. It’s about the patients needs and comfortabiliy in the interim Dr Vijay should concentrate and not just his views only. Kind regards Mrs Selvajothy

9th September 2018
Response from Dr Shanker Vijayadeva

I agree about the lack of eye contact, which is a weaknesses of my consultation style. I tend to frantically multi-task by reading/checking the patient's notes at the same time as listening as I want to maximise the opportunity to check for any other health issues that we should be considering - e.g. has there been a recent Blood Pressure check? Recent screening blood tests? Any outstanding issues from previous contact etc? Any medication that needs reviewing? I also need to use the screen to enter notes, issue prescriptions and request investigations etc. Unfortunately this means I tend to be staring the screen, but I do try to listen as much as possible even if I am not making eye contact. I will aim to improve this although the main solution would be longer appointment lengths. Most ear infections can resolve on their own without antibiotics. However sometimes we use oral antibiotics for inner ear ("behind the ear drum") infections and topical antibiotics (e.g. drops) for outer ear ("ear canal") infections. Usually topical antibiotics do not tend to work well for inner ear infections and likewise, oral antibiotics do not tend to be best option for outer ear infections. I did describe what I found on examination and my suggested treatment plan, but I am sorry if my explanation was not clear enough. If your symptoms are not improving, please follow my previous advice to contact the surgery to seek a review. Wishing you a speedy recovery.

Recommend
Trust
Listening
 
Written by a carer at Cloister Road Surgery
3rd September 2018


The doctor was very helpful by helping us understand the problem. He was very clear and I wouldn’t mind seeing him again.

4th September 2018
Response from Dr Shanker Vijayadeva

Really glad you felt that way - thank you for taking the time to leave your feedback!

Recommend
Trust
Listening
 
Written by a patient at Cloister Road Surgery
30th August 2018


Everything was ok and diagnosis was accurate

31st August 2018
Response from Dr Shanker Vijayadeva

Great! Thank you!

Recommend
Trust
Listening
 
Written by a patient at Cloister Road Surgery
28th August 2018


Listened and provided reassurance.

28th August 2018
Response from Dr Shanker Vijayadeva

Glad to hear that - thank you!

Recommend
Trust
Listening
 
Written by a patient at Cloister Road Surgery
22nd August 2018


Dr Shanker Vijayadeva referred me to a specialist and then went the extra mile with me to ensure I received the best experience when I was referred. He warned what frustrations I may have with the NHS system and he gave constructive ways in which I could get the best outcome. Thank you!

23rd August 2018
Response from Dr Shanker Vijayadeva

I hope you do find my tips and guidance helps improve your experience when you do see the specialist. Thank you for finding the time to leave me your feedback.

Recommend
Trust
Listening
 
 

Page 82 of 124

Profile

If you can spare a few moments, please leave a review so I can reflect on your experience with the aim to constantly improve. Your reviews will also be discussed as part of my annual appraisal as a doctor. I endeavour to respond to every review if I can.

About Me:

I was born and grew up in North West London. I graduated from University College London Medical School in 2000 and became a GP in 2004. I currently have three main roles: 1) Clinical role as a GP 2) London GP Lead - Digital Transformation (Primary Care) and 3) Management role as a GP Lead for Ealing Borough - North West London Integrated Care Board (ICB). I have worked in a variety of GP Practices across London, but mainly in Ealing and Harrow. This has included long periods at Cloister Road Surgery, Hillview Surgery and Barnabas Medical Centre in Ealing.