Share review of Dr Joseph McGilligan

Dr Joseph McGilligan 2020-12-22 Person 5 5 0

Dr. McGilligan always takes the time to outline the condition and answer any questions that arise from that information. His easy, engaging manner encourage the feeling that he treats each patient as an individual, about whom he cares. Minor procedures are fully explained before being carried out and his skill while performing them is evident both at the time and during the recovery period. I was referred to Dr. McGilligan initially by the GP surgery in Woodhatch, before it closed. As I'm registered with Wall House Surgery now, I've found that getting an appointment to have CTS steroid injections can be difficult, insofar as every time I need treatment, I have to explain this situation to Reception, wait for checks to be made, then explain again to the next person I speak to. For my most recent appointment, I completed an online application, which was quick, straightforward and soon elicited a call from Dr. McGilligan to arrange a convenient time for the procedure. On attendance at the Surgery, I had to answer Covid related questions at a call point outside the building. In itself, this was no problem, but the audio quality was very poor and crackly, with low volume. I would expect any patient with significantly diminished hearing to struggle to use the system effectively, particularly when traffic noise is considered. Overall, the service received was excellent and all staff have been polite, helpful and understanding.