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Physiofit 2016-07-19 Person 3 5 0

I have to say that I was not impressed by the service your clinic offered. I was transferred from one therapist to another without any notice (due to my original therapist leaving towards the end of my treatment). I didn't find this out until I arrived for my next appointment only to be told that Glenn had left! Apparently this was not passed on to me in advance due to "confidentiality", although I don't see how that applies? During my last appointment, the therapist who had been assigned to me did not seem to know about my treatment/condition or whether I needed further sessions. I left the clinician on the understanding that someone would contact me to advise me whether there was any clinical need for me to continue with treatment. I received no further contact form the clinic so I'm still not sure if my treatment was complete? I assume this is because the transfer from one therapist to another was not effectively handled and therefore the therapist who took my final session did not understand my situation? I was recommended this Clinic by my Consultant following a Hip Arthroscopy but feel I would have received better care at the Hospital where my procedure was performed. I will pass this feedback to him when I next have a consutlation with him.