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26th November 2019


The staff in the surgical department are AMAZING! I was so anxious and scared to the point I thought I was going to have a panic attack. They reassured me and made sure I was happy and comfortable! They held my hand and made me laugh, could not have asked for better care, thank you all so much.

2nd December 2019
Response from MSI Reproductive Choices - Maidstone Treatment Centre

Thank you for your feedback and I'm sorry the counselling service was not up to the standard of the rest of your journey. I will ensure your comments are passed onto the relevant managers and if you feel you would want counselling with a different person you can ask at any time on 0345 300 8090 24/7.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Contraception: Discussion
Treatment: Dignity & respect
Informed: Pain Management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care