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13th August 2020


The care I was given overall is good.

14th August 2020
Response from MSI Reproductive Choices - Maidstone Treatment Centre

Hi and thank you for your feedback. I'm glad your overall care was good, however I'm sorry that the call does not seem very caring. I will see that the managers are made aware of this as we sometimes need to remind staff to ensure they are listening to clients and responding accordingly. The rest of your five stars are very much appreciated and I'll see Maidstone team are recognised for this and thank you very much.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Treatment: Pain management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care