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29th October 2019


My experience at Maidstone today has been excellent, (despite the 2 hour delay and previous cancelled appointment due to the anesthesiologist calling in sick) all the staff have been very attentive, thorough and great communication. However a visit to the Essex clinic on Friday was not good. I waited 2 hours and got all the way onto the operating table before they told me I couldn't have it as my results were positive for Chlamydia. This was quite traumatic after a 2 hour drive and 2 hour wait then being on the table half naked, I just wish I was informed sooner.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Informed: Pain Management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care