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25th August 2020


Staff at the clinic were helpful but call centre was horrible

26th August 2020
Response from MSI Reproductive Choices - Maidstone Treatment Centre

Thank you for your great feedback for Maidstone, however I am sorry that the call handler gave such a poor experience for you. I will ensure this is escalated to the correct managers to share with their teams.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Informed: Pain Management
Clean facility
Nurse: Care & consideration
Recommend
Overall Care