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2nd June 2020


The 24 hour phone lines were always helpful (apart from the first one who messed me around) and the staff at the Essex centre were amazing to me and made me feel Welcome by joking around with me and telling me everything that was going on making me feel included in everything they did.

2nd June 2020
Response from MSI Reproductive Choices - Essex Treatment Centre

Thank you for your feedback however your 1 star rating for contraception is worrying as this is a huge part of our service. Thankfully the rest of your experience is very positive and I will ensure this is seen by the managers and team members in Essex and also the Call Centre Team. Thank you very much for taking the time to post such a lovely message.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Treatment: Pain management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care