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3rd September 2020


Asides from my phonecall operator not explaining my options to me and assuming I wanted the pill, without explaining other methods... The actual staff at the Marie Stopes clinic were excellent and treated me with dignity and were very friendly.

3rd September 2020
Response from MSI Reproductive Choices - Essex Treatment Centre

Thank you for your feedback and I do apologise that the call was not helpful. I will feed this back to the Call Centre manager. On a better note your praise for the Essex Team is wonderful and I know the staff will welcome this. It's always good to know that their dedication and commitment to our clients is appreciated. Thank you very much.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Treatment: Pain management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care