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26th November 2019


I feel the surgical team where brilliant as where the nurses after the procedure however while waiting I feel like I was just put in a corner and left. After having a proper cry the women finally came and informed me of what was happening.

2nd December 2019
Response from MSI Reproductive Choices - Essex Treatment Centre

Thank you very much for taking the time to provide your lovely comments about the clinical staff, we very much appreciate it. We are constantly looking at ways to improve our service and all feedback is useful to know. We try to see everyone as soon as we possibly can and I’m sorry you had to wait so long in clinic, this must have been frustrating. I will make sure your comments are passed on to the appropriate managers and thank you once again.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Informed: Pain Management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care