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27th November 2019


My only negative experience was telephone handler and lack of appointments / location

2nd December 2019
Response from MSI Reproductive Choices - Essex Treatment Centre

Thank you for taking the time to give us feedback about the lovely service in the clinic. I will alert the call managers and counselling to the relevant managers and I'm sorry this aspect of the service let the positive experience down.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Treatment: Dignity & respect
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall Care