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27th August 2020


Excessive waiting times (more than 2 hours), increased anxiety 10 fold. Also, the clinic should consider identifying patients by their unique pin numbers in public areas. and

27th August 2020
Response from MSI Reproductive Choices - Essex Treatment Centre

Thank you for your feedback and I am sorry you had such a long wait in clinic. We do try to avoid this, however even with the best laid plans, we sometimes have hold ups behind the scenes which are unavoidable. Your suggestion of confidentiality method of PIN number will be passed to the managers and this may be something we can consider so thank you again.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Treatment: Pain management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care