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MSI Reproductive Choices - Essex Treatment Centre
2021-03-30
Person
4
5
0
30th March 2021
The first phone call was so awful.rude impatient woman.i didn't ring for days after
Years ago I don't think I'd have the courage to have called back after her attitude\.i was in tears after call and shaking ...all other staff have been amazing.but am awful
First impression
6th April 2021
Response from MSI Reproductive Choices - Essex Treatment Centre
Hi and thank you for your feedback. I am very sorry you had such a poor experience on your phone call and I will escalate this to the managers. We at MSI strive to give an excellent service from every department and I'm glad to know the service in Essex was up to standard and helped you through your treatment. We value your comments and we can all learn lessons so thank you again and I wish you a speedy recovery.