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Written by a NHS patient
7th May 2021


I went back to Mr Shah for a hip replacement operation, despite no longer living in South London, because he had done such a good job on the first hip op 7 years ago. Due to Covid, I had to wait a year during which time my hip deteriorated. But a 'window' appeared last autumn, thanks to the Guy's Orthopaedic/Admissions team led by Simon ? at Guy's and I had my operation on December 8/9, 2020. All my dealings with the teams at Guy's have been very positive. Suggestions for improvements? Nothing as far as the clinical side. But the bureaucracy/admin - particularly answering the phone, desperately needs additional resources....

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