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Written by a patient
20th October 2017


Visiting Mr Arzoglou for the first time, was a great a wonderful greeting - a smile and a handshake - his introduction about who he is, what he does and his expert field. He asked me what he could do for me. I felt immediately I was in the good hands of an expert. Mr Arzoglou listened. He acknowledged & was already prepared with my previous scan results which I had never seen. He readily described why I am feeling the pain, what my body is doing and helped remind me of symptoms. He immediately put the fear to rest that the pain is not linked to any other illness - how very reassuring. He checked with me regarding past injections, recognised my fear about having more, described how his injections would work, acknowledged alertness from the patient is imperative to ensure a successful result. I understood. He checked my current use of pain relief,exercise routines, other relief methods and offered additional options to manage and reduce pain. a format of when injections are required was explained and confirmed he did not feel this time injections were needed but a return visit to him probably would. Anything to ask it check with him - it was a no rush appointment. So glad I had a personable consultant who easily made me feel in control and at the same time reassured, without patronising. Fabulous.

Recommend
Trust
Listening