Share review of Mr Paul Thiruchelvam

Mr Paul Thiruchelvam 2021-06-11 Person 5 5 0

The care I received from the Mr Thiruchelvam and his team was outstanding. There were, however, some procedural matters that could be improved to give even greater care: 1. I was not examined at the first consultation, and when I asked for details of how the surgical procedure would be carried out, I was told that this would be covered at the next consultation. This meant that I had to arrange childcare, and take more time off work to come back a second time. Time consuming and expensive. Would it not be more efficient to make the consulations a little longer, and include the examination and a discussion of the surgical procedure? 2. When I was discharged after the surgery, I was given pain relief but no details of how to care for the dressing, other that not to shower that night. I had to contact Breast Services the following day and eventually got through to a nurse who asked me to come in to the clinic so that she could look at the dressing. More childcare and time off work, only to be told that the dressing could stay on until my follow up consultation in two weeks' time. It wasn't until that meeting that I was told that I could shower as normal, but not take a bath. And that the dressing could be removed in a further two weeks from that date. It would have been enormously helpful if details of the after care of the dressing could have been included in the Discharge Summary.