Mr Matthew Trotter was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

 

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Written by a patient at Solihull Hospital
3rd July 2014


Mr Trotter preformed a ear operation to rebuild my ear drum and repair a fracture ear bone. My hearing was greatly impaired and every day was a struggle to hear. I was very nervous re: the operation, But from my very first appointment with Mr Trotter he made me feel totally a ease, and more importantly due to his professionalism made me feel very confident that my operation would be a success. I feel that he hears what you have to say re: any concerns you may have, and has a way of allaying any fears you may have. I found him to have a very approachable and down to earth persona, which i think gos a long way when very often under such circumstances you are already feeling concerned. He really is a true professional at his job,and while i realize things can sometimes go wrong, i really felt that under his care he would see to it to the very best of his ability that it didn't. I had my ear operation in September of last year, and needless to say it was a success. Mr trotter restored my hearing, (my goodness i once took for granted such a precious sense) until i lost it but with the skill of Mr Trotter, i am now blessed with my hearing intact. I can not thank him enough for the work he has done, all in a days work for him,but truly what a gift to give to someone, their ability to hear again! I Feel anyone that is under his care should be reassured that they are in very capable hands. He came to see how i was doing shortly after my operation, which i really appreciated and didn't expect. He really is a genuinely nice guy. Thank you again Mr Trotter.

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Written by a carer at Spire Little Aston Hospital
26th June 2014


My son had grommets fitted in may and we saw Mr Trotter before the operation for a consultation. From the moment we met him we were all put as ease with his friendly professional manner. He explained everything carefully to us and answered any questions we had. On the day of the operation he explained what would happen before the surgery started and after reassured us everything went well. We were going on holiday a few weeks later so he arranged a follow up appointment to see us before we went away. At the meeting again he was wonderful with our son making it a fun and friendly visit. He explained the next steps and gave us a pescription to take on holiday should we need it.(which we didn't) This to us showed that he really cared about our son's wellbeing and put our minds at ease. We would recommend Mr Trotter to anyone without any hesitation.

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Written by a patient at Solihull Hospital
21st June 2014


Mr. Trotter performed a stapedectomy on my right ear in 2011 and today was my annual follow-up appointment. At all times I have found Mr. Trotter to be an extremely pleasant person with a very friendly attitude. He spent time explaining the procedure to me and all of the options available to me. At all times he is very professional and at very approachable. My operation has been a complete success and the improvement in my hearing is truly amazing. I am thrilled with the results.

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Written by a patient at Solihull Hospital
14th June 2014


I saw Matthew Trotter 12 months ago at an outpatients department for treatment for nosebleeds. His straightforward friendly manner was reassuring. He explained exactly what he was going to do and what to expect when he cauterised my nose. At my follow-up last week he saw me well before my appointment time and his manner was exactly the same as he gave me further advice if the problem reoccurred. He clearly cared for me as the patient. Thank you.

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Written by a carer at Spire Parkway Hospital
12th June 2014


Matthew Trotter was a lovely doctor. My daughter was going to have her tonsils out and was very nervous he explained everything to her at the consultation and once in hospital made her feel very much at ease. Very friendly and professional would recommend him to anyone

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