Share review of Mr Jonathan Jones

Mr Jonathan Jones 2014-03-05 Person 5 5 0

Dr. Jones generally explains conditions very clearly and the remedies. I was slightly mislead previously in that I agreed to a biopsy which I understood to be only inserting needles, but was then changed to being quite invasive. At that point I cried off the biopsy as it looked like creating more damage than it would solve. The main problem is that the clinics run very late. This time I was seen about 1 hour or just over, late, but a nurse warned us. However she had to be pressed to say about how late (and even then was very optimistic). The previous visit I was kept waiting after the appointed time of 9-50am for 2hours 25 mins with no information given until I asked. The following remedies could help:- 1) Follow up X-rays could be ordered by a nurse, saving Dr. Jones seeing a patient twice (once to call for the X-ray, and then to review the findings with the patient). 2) Some recovery time must be built into the scheduling. Stored in the computer system must be data on the times taken per patient, the longest and slowest, the worst over-runs. This data could be used to build in recovery time slots or make, say, 1 in 5 appointment slots extra long to allow for patient variations. It should then also ensure that the consultant is not left sitting nor under unnecessary time pressure. No one expects perfect time keeping as patients vary considerably, but 2 hours 25 mins late is not really acceptable for a scheduled non-emergency appointment near the start of the surgery.