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Mr Jonathan Bell 2013-06-18 Person 5 5 0

Mr Bell was friendly, approachable and happy to listen to details of my complaint. He was patient listening to my answers and I never felt rushed. He was gentle and thorough examining my knee. He explained the plan, carefully, that he wanted to take - giving me plenty of time to ask questions. When he called after the results of an investigation, he was clear with the results and explained fully the next process that he wanted to take.