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Written by a patient
4th July 2016


It came as a shock when Mr Birch explained that my "thumb infection" was actually a tumour; the inevitable amputation which followed, and the dissection to remove the armpit lymph-nodes, was expertly carried out. Mr Birch was matter-of-fact yet also reassuring; friendly and personable yet never patronising. He knew what he was aiming for and exactly how to achieve it. There was at all times a really human side to his style. I felt at ease and very comfortable in his care. I have just one constructive suggestion, which has nothing to do with Mr Birch, but concerns my overnight stays in hospital after the two separate operations. Some of the nurses spoke rather limited English, and confusion could have occurred. This is not, I stress, a comment on their commitment or care which were of a high order.

Trust
Listening
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