Mr James Warner 2016-10-08 Person 5 5 0

Very positive meet and greet routine including shaking hands and eye contact. Active listening - showed he had heard what I said about my condition by referring to what I said as well as his own observations. Good support from his assistant too who was very 'on the ball' - good team work there. Rapid application of suggested treatment, with follow-up to check it was working after 3 months. At this point Mr Warner asked about the pattern of progress I had as a result of the treatment and gave succinct prognosis about future. Next follow -up appointment made with options, in my control, with regard to what I do depending on whether or not the treatment continues to provide relief. I like that I have choices, rather than being on a 'conveyor belt' of one size fits all treatment. Throughout the whole process I was made to feel that during the consultation I mattered, that the consultant was focused on me and my problem, and that he would work to provide me with relief. That focus was tangible, and strikingly different from most other health professionals I have met. I felt his force of personality and professional confidence, but not a jot of arrogance. In the short period I was in his consulting rooms, on each occasion we met, I felt that I mattered. I was rather surprised about how straightforward the whole process was, how little hanging around there was both in terms of waiting for appointments - which seemed very streamlined - and in terms of how I was handled from the moment I entered the building on each visit.