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Mr Charles Imber 2024-03-07 Person 5 5 0

In a word exceptional ! I don’t really need to say anymore…. He was extremely helpful from the my first appointment, through the surgery and on my check up. His team were fantastic across all the work disciplines within both hospitals. I would highly recommend Cleveland Clinic. The only negative is private health companies…. The issues of not agreeing to pay!!. I had waited for 3 months for robotic keyhole (which was agreed) to be informed I was having the Operation via the traditional method on the day of surgery. This in no way was the blame of Cleveland Clinic and Mr Imber fully explained the situation and informed me that the traditional method was a better solution. That said it meant I could have received the treatment last year. Imagine if I had requested the keyhole on the day and it not been available? I would have been further delayed. I would suggest that if the issue of monies from certain companies is a problem then confirm that to the patient. I just want to emphasise once again my treatment was First Class.