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Written by a NHS patient
1st December 2022


1. Calm: when I was told by the head of the critical unit that there was a chance of disconnecting my brother, Angelos reassured me that nothing is definite and that we will have to wait and see; this is what a relative needs to hear in moments like that 2. Convincing: The authority with which he speaks helped my brother decide on whether to have a cranioplasty or not 3. Caring: Angelos will look for you at each stage of the process to bring you up to date 4. Responsive: He will reply to your messages quickly 5. Concise: meetings with Angelos are comfortably short because he can convey his message accurately in a few sentences

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