Dr Stephen Tawse 2015-11-02 Person 5 5 0

Arrived at the surgery early so had the opportunity to observe the ambience and surroundings over some 15 minutes. The centre was spotless, tidy, bright and a real relaxed ,professional feel pervaded the whole experience. Some patients were quietly chatting amongst themselves and every staff member came into the main waiting area to greet their patient. From there they were accompanied to the respective surgery. It was very impressive - a real textbook approach. The only negative point arose from a set of scales being placed in front of the iWantGreatCare wall display, which partially obscured the plea to participate. My consultation was excellent. Dr Tawse was relaxed, friendly and well prepared. He had already read a recent hospital report before I arrived and we fully discussed the next stage. His explanations were clear and logical. I felt valued and he had engendered a great deal of confidence. Note: I am not sure about the meaning of news and updated mentioned at the final question below. Until I did I would prefer to be non- committal. withiatmosphere(and was much impressed by the whole "product" on offer. tr