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Dr Simon Church 2017-02-23 Person 4 5 0

Dr Church needed to inform me of a medical condition I have after test results. He did is in a sensitive and caring way. He allowed time for the information to 'sink in' and gave me small amounts of information at a time. He was clear in his explanation, did not rush allowing me time to think and when I became upset he allowed silence which I found helpful. He moved on at my pace and was happy to clarify some things I wasn't clear on, answered all my questions. Acknowledged that he was giving me some difficult to hear information and recognised it was a lot to take in. He checked how I was feeling and gave a realistic and positive outlook on my health. He understood I wanted to find out more and gave me a website address when I asked what to read. He made the next steps clear. He had a student doctor present and checked before we were in the consultation room that I was happy with this. The student doctor was friendly and observed as expected. I don't think Dr Church could have improved on his delivery, knowledge, empathy or clarity. I greatly appreciate this especially as this has not been my experience with all doctors. I believe it was a high standard of practice for the student to observe. The reception staff at the practice are helpful, friendly and efficient. Thank you