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Written by a patient
5th July 2020


I have recently had the pleasure of consulting with Robin concerning my shoulder. I felt apprehensive as we were just emerging from lockdown and I had waited a long time for this appointment. The clinic was COVID compliant and I was immediately put at ease. Robin met me at the coffee machine and his face lit up from behind his mask. We took our coffees to his office and as we chatted I quickly relaxed. When he learnt that my husband had driven me that morning he immediately suggested he join us. Robin had studied my MRI results and explained carefully and in a very understandable way the 3 main problems that existed in my shoulder and the reason for my pain. He empathised with the shoulder difficulties I’d experienced over many years and particularly the last three months. He wanted to learn more about me and my medical history and listened intently as I cherished the opportunity to talk!! His approach was holistic and there forth he explained not only his recommendations for my shoulder but also flagged up further avenues for investigation. I was extremely fortunate that Robin had the time to administer a steroid and anaesthetic injection guided by ultrasound. Once again the procedure was explained, I was shown where the injection was needed and then indeed saw the injection placed in exactly the right spot. Robin is a consummate professional and it was, without doubt, the best consultative experience I have ever had. An engaging, kind, caring, informative, understanding gentleman who met me as an equal. As I left I said I wanted to give him a hug.............unfortunately social distancing prevailed.

Recommend
Trust
Listening