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Written by a patient
24th March 2016


I saw Dr Walker this morning and I was in an extremely distressed state. Unfortunately, she didn't seem to notice this or care how upset or ill I was feeling. I told her I was feeling suicidal and that I had been feeling like that for a while. She didn't appear to be concerned in any way and when I spoke about my extreme physical symptoms and that I had no control over my life and my body, she said I did have control and that I was just "feeling low" - as opposed to suicidally depressed - and that I couldn't do the physical things I wanted/needed to do because I "couldn't be bothered at the moment", when the truth was that I was physically incapable due to muscle muscle fatigue, weakness and exhaustion. She made me feel so much worse because she didn't believe me and I don't ever want to see her or speak to her again. I don't even want to be in the same room with her. She derailed my whole day - I'm still crying over it. She just thinks I'm a massive drama queen and that I like to whinge and moan. Nothing could be further from the truth. I don't want to argue with anyone - I just want a bit of support and for someone to listen and believe what I say. The fact is that she has NO IDEA what I am going through and she doesn't want to get involved. She practically blamed me for my own illness - fibromyalgia - and implied that it was my fault that I was/am ill and that I can miraculously make myself well without any help from anyone. She said I "have all the answers inside me" and demanded to know what I thought she could do for me and what I thought would help. And I thought, well I don't know - you're the doctor and that's why I've come to see you. She also said that I expect someone to "just do something to you" and I'll be better. Does she think I'm stupid? Obviously. Of course I don't think that. I'm just in a very dark place and her attitude and comments today were the last thing I needed - they finished me right off and I can't stop thinking about our encounter. And people in the NHS wonder why we have no faith in them - well now you know. I honestly wish I had never gone to see her. The whole time I was in the waiting room, I was fighting the urge to walk out of the door because I felt guilty even coming to the surgery with a situation I felt I had no control over and I wasn't sure what she could do to help me but I forced myself to sit there because I just didn't know what else to do and I desperately needed to talk to someone. But clearly, that person was not Dr Walker.

12th April 2016
Response from Dr Margaret Walker

Dear Patient, I am very sorry that your consultation with me was not to your satisfaction on this occasion. I think it would be inappropriate to comment further on a public website, but It would be helpful if you would either make a further appointment to see me, or another doctor if you prefer, so that your concerns can be addressed more fully. You could also make a formal complaint about this matter if you wish, using the complaints procedure detailed on our website. Kind Regards, Dr Maggie Walker

Trust
Listening
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