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Mr N Cameron Hatrick
2022-07-01
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Written by a NHS patient
Written by a NHS patient 1st July 2022
Mr Hatrick is very caring and I have no complaints whatsoever about the actual shoulder replacement operation and his after care.
Whilst I did have rehab through my osteopath as it was during COVID, I had virtually no pain after the operation, the scar is minimal and the joint works perfectly.
The only thing that I was upset about was that for my first consultation I had to go down the Sussex County on an extremely hot day last summer. The waiting room was stifling and I was sat there for over an hour waiting to see him, whilst other patients, who could have been seeing other consultants, were coming and going. I then saw Mr Hatrick for barely five minutes, so didn't get to know him, as he seemed very keen to get me out as soon as possible. Perhaps I don't blame him now as he would have been working under those conditions for much longer than I was there.
I have now been signed off after a year, and I only wish he did knee replacements as well.
4th July 2022
Response from Mr N Cameron Hatrick
Thank you for your kind feedback regarding your shoulder replacement. I'm very sorry you had such a bad experience at the Royal Sussex County Hospital. Unfortunately the fracture clinic was relocated to a portacabin over ten years ago as a 'temporary measure' and we have been there ever since. On a hot day it is, as you correctly point out, stifling and a very unpleasant environment in which to work. We are also conscious that most patients, having waited in the heat, want to be seen and get home as efficiently as possible, providing their condition is treated appropriately. Everyone is seen in time order and the clinics are often overbooked - hence the delay for which I apologise. I hope you continue to recover well from your shoulder replacement. Kind regards, Cameron Hatrick