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Paul Cavanagh 2023-08-31 Person 5 5 0

The care that I have received for PSUK has been second to none. This process of a diagnoses full stop has been a very hard journey for me, but for the first time ever, with qualified professionals, I felt HEARD and SEEN. 34 years of not being heard or seen has taken it's toll on my quality of life, but now, i feel like things are slowly beginning to clear and I am healing. My Psychiatrist - Dr.Sourabh Moti Singh made me feel like I wasn't going crazy, that my symptoms were VALID and he saw straight away how my life was being affected. I still didn't know if the pathway that I was looking at was just a figure of my own thoughts, but he made me understand that it was not. The diagnosis rocked me, for sure. But since then, I have learnt so much about myself and I believe I can start to move on and be happier. Paul Cavanagh was my titration nurse, and he has been fantastic. I understand how much pressure these services are under, yet Paul has always been there for me in a matter of moments. Albeit that my requests were not "urgent" in a medical sense, when Paul was in charge of my titration care, he was supportive, he listened and he was incredibly efficient in his response time. Not once did I feel alone. I really appreciate the sometimes out of hours replies to my case notes. Honestly, thank you, the week that Paul was off on annual leave, the responses were lacking and I didn't quite know what do to, but again, I am sure the nurse looking after me had a case load of their own, so there is no judgement. I was just very happy when Paul was back! Thank you for making this scary journey a lot easier. Overall, I feel very lucky to have been able to use the services of PSUK. They have been pivotal in a very unsure time of my life.