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27th November 2023


Staff were eating on reception (wasn’t busy so no need) long wait time (wasn’t informed) very brief and short interaction with Doctor/Nurse who assessed and discharged my daughter. Watched an elderly lady who had hurt her foot, struggling to walk over to have her conversation with Nurse/Doctor who told her to get a wheelchair from the front reception. Didn’t offer any assistance at all - was very uncomfortable to watch a person be so unhelpful. My mother in the end had to help whilst Nurse/Doctor spoke to her colleagues


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FFT Experience